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Looking forward

October 3rd, 2008 | No Comments | Posted in Leadership, Life

It’s been great to be away for a week here in Switzerland. I can’t believe how quickly this week has passed by. Why is that always the case with holidays?!

I’m definitely feeling very refreshed though and looking forward to heading home and really getting stuck with everything that we have coming up between now and December.

We’ve just finalised the date for our next Vox event. It’s going to be held on November 20th. For those of you who don’t know, Vox is all about showcasing creativity in Sheffield and working together to create a better world. The November events creativity focus will be music. We’re looking forward to having some great musicians participate. Watch this space for more details!

Other exciting stuff coming up soon includes a video conference call with leaders of different ventures around the UK and Europe I’m organising. This looks like it’s going to happen towards the end of October.

As well as this, me and Rachel are heading over to Amsterdam at the end of the month to spend some time with our friends Shawna, Ali, and Alycia who are heading up a really exciting project over there called Reckoning.

So yeah, lots going on and lots to look forward to!

What’s going on in your world?

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Author Interview: Joseph Michelli

August 28th, 2008 | 1 Comment | Posted in Leadership

 

As I mentioned on Tuesday, Joseph Michelli has very kindly agreed to take a few questions linked with his new book ‘The New Gold Standard’. Enjoy!

1) Thanks Joseph for agreeing to be interviewed for The Sixth Sense. Why don’t you start by telling us a bit more about who you are and what you do?

I am an author, professional speaker, and business consultant.  I work to enhance leadership skills, customer service, and employee empowerment worldwide.

2) Your latest book is called ‘The New Gold Standard’ (published by McGraw-Hill). Tell us a bit about what the book is about and why you wrote it.  

The book is a behind the scenes look at The Ritz-Carlton Hotel Company.  The hotel chain began through the inspiration of Cesar Ritz more than a century ago and has maintained a legendary position in customer service excellence.  Despite its storied history, no one had been permitted to write a book about this iconic brand and fortunately I was given that opportunity. 

3) Whilst your book is presumably primarily geared to the business audience, many of my readers are involved in other social enterprises, non-profits, churches, etc. How would they benefit from the principles in The New Gold Standard?  

I have been surprised and pleased by the broad markets in which my books have gained traction.  I think principles of human service should transcend time, geographic boundaries, and even applications often narrowly prescribed to business.  A concept like “it’s not about you” which I present in The New Gold Standard, can serve as a reminder for how to build great marriages, outstanding places of worship, and dynamic community organizations.

4) Why should anyone part with their hard earned cash and precious time to read your book? Sell it to us!

Well I know cash is tight and for many of us time is as tight - if not more so.  I think books like mine can be idea starters, prompting and inspiring people to reach for greater impact in the way they lead and serve.  I invest my time to write these books in the hope that others will invest theirs to benefit from the wisdom of tried-and-true leaders.

5) What books/magazines/websites are you reading at the moment and, more specifically, what would you recommend?

Well The Sixth Sense of course….I also read the classics like Harvard Business Review, Fast Company, and Businessweek.  In fact, Businessweek has kindly done a featured video curriculum about my books and the art of customer experience creation which can found here. I also love John Maxwell’s Leadership Wired newsletter and Warren Bennis’ Leadership Excellence newsletter.

To find out more about Joseph, you can visit his website: www.josephmichelli.com.

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New author interview

August 26th, 2008 | 7 Comments | Posted in Leadership

A few months back I included several author interviews on The Sixth Sense. I am very pleased to say that there is another one lined up which I hope to publish later this week.

Some of you who have followed my ‘blogging career’ will remember me writing about a great book I read called ‘The Starbucks Experience’ by Joseph A. Michelli. No matter what type of organisation you lead or are part of, the book was full of lots of really relevant information that is both useful and inspiring. I heartily recommended it when it first came out now and would still encourage you to read it now if you haven’t already.

Linked with this, Joseph Michelli has a new book out called ‘The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company’. I am reading through this book at the moment and will share standout thoughts and insights as I go along. If it comes even close to The Starbucks Experience, I know I’ll be taking a lot away from it.

I am very pleased to be able to say that Joseph Michelli has kindly agreed to answer a few questions about his new book. And, as I say, I hope to be posting that interview later this week. Make sure you check back.

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Connecting with students

August 4th, 2008 | 3 Comments | Posted in Leadership

I’ve been working over the weekend on an idea for connecting with students in Sheffield. There are over 50,000 students at the two main universities and it is definitely a group of people we want to serve and impact.

We are looking to create some movement around two different areas really:

  1. Gallup StrengthsFinder
  2. Vox Sheffield

We really want to get the Gallup StrengthsFinder tool out to as many students as possible. It is such a helpful tool for understanding ourselves better and figuring out how we can play to our strengths.

And with Vox Sheffield, we’d love to create a student stream to this. Vox Sheffield is a movement we have set up to showcase creativity in Sheffield and work together to create a better world.

Our intention is to try and connect with 10 to 12 key students who we’ll invest in with a view to them becoming the catalysts that make this idea a reality.

I am confident about every stage of this apart from the first really. And that is the key to it all: connecting with the right students to lead this. We don’t really have many natural links into the universities at this stage and so I’m looking to come up with creative ways to try and attract the right kind of people.

Should be fun!

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Inclusive vs. Exclusive

August 1st, 2008 | 8 Comments | Posted in Culture, Leadership

Yesterday I got an exclusive invitation to be part of an online tribe at www.triiibes.com. It’s tied in with something Seth Godin is heading up linked with his forthcoming book entitled ‘Tribes: We need you to lead us‘.

This got me thinking about organisations that are inclusive and others that are more exclusive. I guess, to be fair, I’ve veered towards being anti anything exclusive.

This stems from my frustration with churches in particular which seem to take pleasure in keeping people out rather than welcoming them in. Not all churches, but more more than it should be.

Tied in with this, as Mosaic here in Sheffield, we have often talked about the need to be an inclusive community. We don’t want to exclude people. We want to be welcoming, no matter who the person is.

But then yesterday, a big part of the draw to accept this invitation to www.triiibes.com was the very fact that is was exclusive. That was a big part of its appeal. In fact, if it was just an open group, I’m not sure that I’d of been that bothered about it.

What does this tell us though? Does the very nature of the role and function of a church or charitable organisation make this a totally different issue than for businesses? Or is the same?

Is exclusive always bad? Could charities and faith based organisations leverage exclusivity to attract proactive, highly involved people to work them? 

I’m still trying to get my head around this. What do you think?

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Implementing change

June 26th, 2008 | 1 Comment | Posted in Culture, Leadership

The world we live in is constantly changing. As a result, the businesses, organisations, churches, etc, we are part of also need to be constantly changing. This is becoming an increasingly prevalent issue as the speed of change continues to increase.

This begs the question of how do we go about building flexible and adaptable organisations that are able to change in order to stay relevant to the changing world outside.

I was reading a great article in the Harvard Business Review entitled: Leading Change: Why Transformation Efforts Fail (subscription required for full article). The article by John Kotter lists eight reasons for failing to implement change. I’ll mention just the first one today: Transformation efforts fail because of a failure to establish a great enough sense of urgency.

The article then quotes someone who said the purpose of establishing a sense of urgency is to make the status quo seem more dangerous than launching into the unknown.”

This really makes sense. If people don’t sense how important it is for the change to occur, why would anyone be motivated to get onboard?

Have you had experiences of trying to implement change in a team you lead or an organisation you’re part of? How was it? What did you learn?

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The importance of focus (and why I refuse to)

June 12th, 2008 | 3 Comments | Posted in Leadership, Life

FocusA week or so back I said via Twitter that I had a blog post brewing about focus. Well, here goes.

For starters, I do need to say that I think focus is vital. If any business, organisation, or church is going to move forward and be successful, the ability to stay focussed is so important.

Most of us have been told the importance of focussing on one thing. We mustn’t be distracted. We shouldn’t jump from one thing to the next. It is vital that we finish what we start before shifting onto something else.

For years - to be honest - I have felt guilty about this thing of focus. Why? Because I can’t do it! Believe me I try. I have an idea, I get it started, but then I have another idea. And it starts off well, I give it my all, and then I get bored.

Here’s the harsh reality. I am great at starting things and terrible and finishing them. I cannot stay focussed on one thing in order to see something through from start to finish. 

So, after years of trying and failing, I have decided that I am wasting my energy trying to do something that just doesn’t come remotely naturally. What if, instead of focussing on what I can’t do, I shift my attention to what I can do? Like having creative ideas and getting things started. And then I can make sure I partner with other people who are great and taking things through to conclusion.

I get bored really easily. I need things to change. A lot. I need new ideas, new ventures, new projects, new design opportunities. What if I accept that staying focussed on one thing for the long haul is just not worth my while? And, instead, I could give everything to maximising my creativity when it comes to ideas and kicking things into motion.

Having said this, I think there are two layers (at least) to focus. There is the layer of vision and the layer of plans. I don’t have a problem staying focussed with the big picture vision when it comes to leading Mosaic for example. A vision simply cannot be changing all the time. But the multiple plans and projects involved in making a vision become reality can and should be. And, here’s what I’m learning. I’m much better when I’m jumping between projects, moving when I have fresh impetus and creativity.

The truth is though that I need to get better at compensating for my weaknesses. I need to work more strategically with the right people to ensure that projects I initiate don’t just get left unfinished.

Anyway, that’s enough about me and my struggles with focus. What about you? What does focus look like in your life?

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Author Interview: Gerardo Marti

May 21st, 2008 | 2 Comments | Posted in Culture, Leadership

Author Interview - Gerardo MartiFollowing on from yesterday’s introduction, here is the interview with Gerardo Marti.

* * * * *

Thanks Gerardo for agreeing to be interviewed for The Sixth Sense. Why don’t you start by telling us a bit more about who you are and what you do?

Anything for you, Sam!  I am a sociology professor at Davidson College, a small liberal arts college in North Carolina. Before that, I taught classes at several colleges, universities, and seminaries including “Race and Religious Faith” and “The Sociology of Hollywood” while serving on pastoral staff at several churches in Southern California.  Classes at Davidson are typically very small, so I have lots of opportunity for rich discussions on intriguing topics with really smart students. I use time outside of class to accomplish my own writing and research, share what I know with scholars and church leaders, and spend time with my family.

Your first book is called ‘A Mosaic of Believers’ (published by Indiana University Press). Tell us a bit about what the book is about and why you wrote it.

I remember an afternoon in June 2001, I had been busy around my office in Los Angeles answering phone calls, returning email and looking through letters and came to an abrupt realization. A steady stream of calls, letters and emails came from church planters, seminary students, sociologists, journalists, pastors of churches of all sizes, church consultants, and professional Christian researchers. In the previous few years, aspects of Mosaic LA appeared in book chapters, articles and newspaper stories.  The lead pastor and other staff members were solicited for conference speaking and church consultations.  Even our lay leaders were accustomed to being spontaneously interviewed at our Sunday services and made themselves available throughout the week for guests wishing to learn more about the church.  Mosaic had become an important resource for a new generation of church leaders.

I realized I was at the center of this unique phenomenon. A Mosaic of Believers gives an inside view on how this church pursues innovation while negotiating ethnic and racial differences along the way. Mosaic LA is still one of the most creative and diverse churches in the United States. Before the book, I and other church leaders always answered questions openly, honestly, and with as much detail we had available.  Yet, the hunches we carried with us in day-to-day ministry had not been examined systematically.  The in-depth research carried out for the book is the most extensive ever done.

Is there a specific group of people you’d really like to see having a copy of this book in their hands?

You may know that sociologists once believed that modern technology would kill religion.  They were wrong.  Now, no one denies the continued strength and importance of religion. If you want to understand the relationship between religion and social change, you should read this book.

Why should anyone part with their hard earned cash and precious time to read your book? Sell it to us!

One reviewer wrote, “Clearly, Mosaic is spiritually compelling. Its members are on fire with their faith…. Its leaders take risks that most pastors would not dare.”  A Mosaic of Believers gives a close look at a church with a vibrancy most people find hard to believe — and then often wish they could experience for themselves.

Are there any new projects you’re working on now?

I’m thrilled to have a new book coming out this summer called Hollywood Faith: Holiness, Prosperity and Ambition in a Los Angeles Church.  http://rutgerspress.rutgers.edu/acatalog/Hollywood_Faith.html  It’s about negotiating the tension between pursuing faith and pursuing fame: How do people pursuing careers in Hollywood’s entertainment industry maintain their religious devotion without sacrificing their career goals? It’s the first book to provide an in-depth look at religion among the “creative class” and previews a possible future for religion in the 21st century.

What books/magazines/websites are you reading at the moment and, more specifically, what would you recommend?

There’s a fascinating blog on religion in American history found at http://usreligion.blogspot.com/.  There’s always an interesting discussion happening at the Generous Orthodoxy Think Tank http://www.generousorthodoxy.net/thinktank/.  Then, of course, I keep up with the world through your blog, The Sixth Sense.

On books, I’m reading David Smilde’s Reason to Believe: Cultural Agency in Latin American Evangelicalism, Brian Cowan’s The Social Life of Coffee, and Drew Gilpin Faust’s This Republic of Suffering.  I’m reading some fiction as well, including Evidence of Things Unseen by Marianne Wiggins, Birds without Wings by Louis de Berneires, and The Year of Jubilo by Howard Bahr.

Thanks again for your time, Gerardo. We really appreciate you taking the time to answer our questions.

* * * * *

If you are based in the UK you can buy the book here. If you’re from the US you can get your hands on it here.

Any thoughts, comments, or questions?

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Introducing Gerardo Marti

May 20th, 2008 | 1 Comment | Posted in Culture, Leadership

Gerardo MartiSome of you who are familiar with me and my wife Rachel’s story of pioneering Mosaic here in Sheffield will know that, having decided to start Mosaic, we discovered another community with the same name, heart, values, etc who already existed in Los Angeles.

In wanting to find out more about the story of Mosaic LA, I came across a wonderful book called ‘A Mosaic of Believers’ by Gerardo Marti. It was a truly fascinating read. Insightful and inspiring. I couldn’t put it down.

Having read the book back in the Autumn of 2005, I then had the privilege of spending a day with Gerardo as part of the International Mentoring Network in Orlando, Florida in February 2007. I don’t think my mind has been so stretched and challenged as it was that day. We still talk about it now. 

Gerardo is blessed with the wonderful combination of an amazing depth of knowledge that is served by real wisdom and humility. I feel very honoured to have spent time with him and have learnt so much in doing so.

This February gone I got to spend a bit of time with Gerardo once again when me and Rachel took him out for lunch. As always, the conversation was so enriching. He is so insightful and I firmly believe his voice is one which needs to be heard across a broader spectrum. And so he comes highly recommended!

It is linked with all this that I was delighted to be able to interview Gerardo recently about his book. So make sure you check back tomorrow to read the interview. You’ll be glad you did!

Anyone already read ‘A Mosaic of Believers’?

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A new kind of model

May 16th, 2008 | No Comments | Posted in Leadership, Politics

Following on from yesterday’s post about a new kind of leadership, in the same article I referred to, there was another fascinating comment by Peter Leyden of the New Politics Institute. Here’s what he had to say:

“What’s amazing is that Hillary (Clinton) built the best campaign that has ever been done in Democratic politics on the old model—she raised more money than anyone before her, she locked down all the party stalwarts, she assembled an all-star team of consultants, and she really mastered this top-down, command-and-control type of outfit. And yet, she’s getting beaten by this political start-up (Barack Obama campaign) that is essentially a totally different model of the new politics.” (Emphasis mine)

My interest in sharing this is not as a political statement. I do think though that there are parallels for those of us who are involved in organisations, businesses, churches, etc. One of the biggest challenges is making sure we don’t become slaves to any one model. Because the world around us is constantly changing we too need to have models that are flexible enough to adapt.

Something we all need to think about is whether we see the world around us through the models we use or whether we see the world around us and then choose models to serve the world as it is.

As well as this, another thing we can draw out from the differences between the Clinton and Obama campaigns is that Clinton was institution based whereas Obama was people based. And the reality is that people’s trust of institution is in rapid decline (particularly amongst the younger generations).

Whatever our organisation, do we want it to be an institutional hierarchy or a people based movement?

What do you think?

If you haven’t already, please reply to the ‘Who Are You?’ post. Thanks!
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