New author interview
A few months back I included several author interviews on The Sixth Sense. I am very pleased to say that there is another one lined up which I hope to publish later this week.
Some of you who have followed my ‘blogging career’ will remember me writing about a great book I read called ‘The Starbucks Experience’ by Joseph A. Michelli. No matter what type of organisation you lead or are part of, the book was full of lots of really relevant information that is both useful and inspiring. I heartily recommended it when it first came out now and would still encourage you to read it now if you haven’t already.
Linked with this, Joseph Michelli has a new book out called ‘The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company’. I am reading through this book at the moment and will share standout thoughts and insights as I go along. If it comes even close to The Starbucks Experience, I know I’ll be taking a lot away from it.
I am very pleased to be able to say that Joseph Michelli has kindly agreed to answer a few questions about his new book. And, as I say, I hope to be posting that interview later this week. Make sure you check back.
Tags: Joseph Michelli, Leadership, The New Gold Standard, The Starbucks Experience